OUR SCREENING PROCESS
While a company has no way to insure 100% satisfaction when referring other companies,
we go the extra mile to be able to confidently set the expectation for great client service.
All owners of contractor companies and service providers, after completing an application
and reference checks, are interviewed one-to-one to be part of the network.
TRADE LICENSE VERIFICATION
We make sure that the business is licensed if required by the state.
We check prior performance complaint history with the Better Business Bureau.
SEX OFFENDER SEARCH
We check that the business owner is not listed on the official state sex offender website.
We contact the insurance company to confirm liability insurance and are then listed as a certificate holder for on-going notification of any changes to the policy.
QUALITY OF WORK
We check quality of work via references from two to three prior clients along with a test referral before admitting the contractor or service provider to our network.
Feedback is requested from the homeowner after each request for service providing an on-going performance rating of the contractor. Failure to meet quality
standards results in immediate dismissal. Deteriorating professionalism is managed with a three strikes-you are out process.
We utilize a third party search service to check the following four items:
Check history of the business owner regarding bankruptcy filings.
Conduct criminal searches for any relevant activity of the business owner.
Check for state level civil legal judgments against the business owner.
Check for liens placed against the business owner.